Acureit Solution
| CRM SYSTEM Presentation
Acureit Solution
CRM SYSTEM
The Multi-Tenant Platform for the Modern Service Provider
Confidential Presentation | July 2026
AcureitWebHosts (Pty) Ltd | Reg: 2024/164044/07
Inside This Booklet
A complete overview of the Acureit Solution CRM SYSTEM
The Opportunity & The Problem
The market is demanding a new generation of CRM. A multi-tenant architecture allows you to serve multiple organizations from a single, powerful infrastructure, delivering isolated, secure, and customizable experiences for each client. At the same time, CRMs are still seen as bloated and complex, with adoption rates below 40% because they're built for managers, not the frontline users who need them most.
The Problem
- ✕ CRMs built for managers, not agents
- ✕ No built-in dialing capabilities
- ✕ Single-tenant = one system per client
- ✕ POPIA compliance is an afterthought
- ✕ Integration failures costing time and money
The Acureit Solution
- ✓ Built for agents, from the ground up
- ✓ Integrated calling & softphone
- ✓ Multi-tenant by design
- ✓ POPIA compliance built-in
- ✓ Stable, tested integration
We've built the CRM from the ground up as a multi-tenant platform, directly addressing the core frustrations of modern teams.
The Missing Piece
99% Complete – One Critical Component Remains
The CRM is 99% complete. To offer a truly complete, all-in-one solution, we need to integrate the final critical component: a powerful Built-in Dialing & Communications System.
Investing in this final piece unlocks features competitors cannot match.
-
Seamless Calling
Agents make/receive calls directly within the CRM -
Contextual Intelligence
Client history displayed during calls -
Automated Actions
Tickets, logs, follow-ups automatically -
Multi-Tenant Voice Isolation
Each tenant has isolated communication
This 1% unlocks the entire system's value
Why Free PBX Options Failed
FusionPBX, FreeSWITCH, and the "Installation Lottery"
The Reality
❌ Brittle Installation Scripts
FusionPBX scripts break frequently when dependencies change. The installer pulls from multiple repositories, making it fragile.
❌ Dependency Conflicts
PostgreSQL mismatches, missing FreeSWITCH modules, compilation errors – "something missing at the end" is well-documented.
❌ Blank Dashboard Syndrome
Installation appears to succeed, but the dashboard is blank because the database was never seeded correctly.
❌ No Multi-Tenant Isolation
Multi-tenancy is an added feature, not built-in. Leads to data leakage risks.
What We Learned
✓ Time Wasted vs. Value Created
Weeks troubleshooting instead of testing. Free options cost more in time than a commercial solution would have.
✓ The "Installation Lottery"
Success depends on exact VPS image version, script date, and dependencies. Not production-grade.
✓ WSS & Outbound Call Failures
WebSocket Secure (WSS) and outbound routing failed due to memory constraints and incomplete builds.
✓ The Cost of "Free"
Free software is expensive when it doesn't work. We need a stable solution from day one.
We attempted 20+ installations of FusionPBX and FreeSWITCH. Each time, there was "something missing at the end."
PBX Options Comparison
Free vs. Commercial vs. Modern Open-Source
| Feature | FusionPBX (Free) | CoolPBX (Free) | ICTPBX (Free) | VitalPBX (Paid) |
|---|---|---|---|---|
| Multi-Tenant | ⚠️ Added Feature | ⚠️ Added Feature | ✅ Native | ✅ Native (Add-on) |
| Installation Stability | ❌ Unstable | ❌ Unstable | ✅ Stable | ✅ Stable |
| WSS / WebRTC Support | ⚠️ Incomplete | ⚠️ Incomplete | ✅ Full | ✅ Full |
| Outbound Routing | ⚠️ Inconsistent | ⚠️ Inconsistent | ✅ Carrier-Grade | ✅ Carrier-Grade |
| Cost | $0 | $0 | $0 | From $500 (one-time) |
| Support | Community Only | Community Only | Community | ✅ Commercial |
| Our Experience | ❌ 20+ Failed Attempts | ❌ Similar Issues | ✅ Recommended | ✅ Backup Option |
Our Recommendation
ICTPBX – Free, open-source, carrier-grade, multi-tenant from the start. No per-user fees.
Backup Plan
VitalPBX – Commercial option with multi-tenant add-on. One-time payment, stable and supported.
The Path to Integration
A Researched, Strategic Approach
To ensure stability and scalability, we have thoroughly researched the available options. Our goal was to find a solution that is:
Stable & Reliable
No brittle scripts or dependency conflicts
Multi-Tenant by Design
Built for isolation from the start
Budget-Friendly
No per-user fees or huge upfront costs
Our Recommended First Test
ICTPBX – A free, open-source, carrier-grade platform built specifically for providers who need to host multiple tenants on a single server. Its core architecture is designed for isolation and scale, directly addressing our requirements without per-user licensing costs.
- • Built for carriers & service providers
- • Isolated extension spaces per tenant
- • REST API for easy integration
- • Angular dashboard included
- • NIZAM – Modern API-first platform
- • VitalPBX – Commercial backup plan
- • Fonoster – Open-source Twilio alternative
System Architecture
Multi-Tenant CRM + PBX Integration
Call Flow Diagram
How Calls Route Through the System
SIP Trunk & Recording Strategy
Secure, Isolated, and Cost-Effective
SIP Trunk Strategy
- ✓ Single Account Management
One master account to manage all tenants. Simplifies billing and reduces administrative overhead. - ✓ Prepaid Billing Model
Each tenant purchases their own minutes. Tenant A never pays for Tenant B's usage. - ✓ Per-Tenant Usage Tracking
Call logs, minutes used, and costs tracked separately in the CRM database.
Call Recording & Isolation
- ✓ Tenant-Isolated Recordings
Each tenant's recordings stored in separate folders with their own access controls. - ✓ Encrypted Storage
Recordings encrypted in transit and at rest. South African cloud storage with 90-day retention. - ✓ Secure Access
Only authorized users within a tenant can access their own recordings.
A proper PBX ensures recordings are isolated by tenant, secure, and POPIA compliant.
Complete CRM Feature Overview
An enterprise-grade SaaS platform built for South Africa
- • Predictive dialer (300% talk time increase)
- • WebRTC softphone
- • Call recording & analytics
- • Supervisor monitoring (whisper/barge)
- • Stage-based workflow
- • Client portal sharing
- • Document management
- • SLA tracking & audit trail
- • Complete data isolation
- • Per-tenant branding
- • Separate billing & plans
- • Tenant-specific SIP config
- • WhatsApp Business API
- • Facebook & Instagram
- • Live chat widget
- • SMS gateway
- • AI lead scoring (0-100)
- • Predictive analytics
- • Sentiment analysis
- • Smart recommendations
- • POPIA compliant
- • SSO/SAML
- • Data encryption
- • Audit logs & consent tracking
Fully API-enabled for custom integrations and enterprise needs.
Matter Management Deep Dive
Track legal cases, debt review, insurance claims, and more
Workflow Stages
Client Portal
- ✓ Generate secure sharing links for clients
- ✓ Set expiration dates and view limits
- ✓ Clients can track progress without logging in
- ✓ Full audit trail of who accessed what
Key Differentiator: Clients can track matters without needing to create an account.
Why Tenants Choose Acureit
Competitive advantages that make us the preferred choice
Complete data isolation per tenant. Each client gets their own branded environment, SIP configuration, and user management.
CRM + PBX + Dialer + Omni-Channel in one system. Agents work from one screen, reducing complexity.
Built-in consent tracking, data encryption, and audit logs. South African data hosting.
Lead scoring, predictive analytics, sentiment analysis, and smart recommendations.
Acureit is not just a CRM – it's a complete business operating system for service providers.
Pricing & Financial Projections
Monthly recurring revenue with clear growth path
Trial
Free
14-day trial
- ✓ 5 Agents
- ✓ Call Recording
Starter
R999
/month + 500 mins
- ✓ 10 Agents
- ✓ 25,000 Leads
Professional
R1,999
/month + 1,500 mins
- ✓ 25 Agents
- ✓ Predictive Dialer
- ✓ Matter Management
Business
R2,999
/month + 5,000 mins
- ✓ 50 Agents
- ✓ AI Features
- ✓ API Access
Enterprise: R5,999/month • Unlimited Agents • Unlimited Leads • Custom SLA • 99.9% Uptime
📈 Financial Projections (12-Month)
Market Validation
Already trusted by South African businesses
"The predictive dialer has transformed our collection rates. Increased our agent talk time by over 300%!"
— Thabo M., DebtCare SA
"Best CRM for debt collection in South Africa. Support team is amazing and always helpful."
— Lerato K., Credit Masters
"POPIA compliance built-in saved us thousands in legal fees. The client portal is exactly what our customers needed."
— Sarah V., Insurance Direct
"AI lead scoring helped us focus on hot leads first. Conversion rates up by 40%!"
— Andre R., Insurance Brokers
4.9 / 5 – Based on 9+ verified Google Reviews
The Bigger Picture
Modernising the Call Centre – The Acureit Advantage
❌ Traditional Call Centre CRM
- ✕ Siloed systems – CRM, dialer, PBX are separate
- ✕ Agents switch between multiple screens
- ✕ Slow to adopt new channels (WhatsApp, social)
- ✕ Manual processes – agents log calls, add notes
- ✕ One system per client (single-tenant)
- ✕ POPIA compliance is an added cost
✅ Acureit CRM Modern Call Centre
- ✓ All-in-one – CRM + dialer + PBX integrated
- ✓ One screen for agents – calls, leads, matters
- ✓ WhatsApp, Facebook, Instagram built-in
- ✓ Automated call logging, ticketing, follow-ups
- ✓ Multi-tenant – one system serves all clients
- ✓ POPIA compliance is baked in
Acureit CRM is not just another CRM. It's a complete transformation of how call centres operate.
Built for the modern agent, the modern business, and the modern South African market.
Competitor Analysis
Acureit vs. International & Local Alternatives
| Feature | Salesforce | Zoho | HubSpot | Voiptime | Acureit |
|---|---|---|---|---|---|
| Built-in Dialing | ❌ Add-on | ❌ Add-on | ❌ Add-on | ✅ Yes | ✅ Built-in |
| Multi-Tenant | ❌ Single | ❌ Single | ❌ Single | ❌ Single | ✅ Native |
| South African POPIA | ⚠️ Added Cost | ⚠️ Added Cost | ⚠️ Added Cost | ⚠️ Added Cost | ✅ Built-in |
| Matter Management | ⚠️ Custom | ⚠️ Custom | ⚠️ Custom | ❌ No | ✅ Native |
| Local Support | ❌ International | ❌ International | ❌ International | ❌ International | ✅ Local |
| Pricing | $$$ High | $$ Mid | $$ Mid | $ Low | R999/mo |
| Softphone Included | ❌ No | ❌ No | ❌ No | ✅ Yes | ✅ Yes |
Acureit is the only South African-built CRM with native multi-tenancy, built-in dialing, and POPIA compliance out of the box.
Go-to-Market Strategy
How we will acquire and retain customers
Target Market
- • Debt collection agencies
- • Legal practices
- • Insurance brokers
- • BPO call centres
- • Customer service teams
Acquisition Channels
- • Google Ads (local keywords)
- • LinkedIn outreach
- • Referral programme
- • Partner with SIP providers
- • Free trials & demos
Retention Strategy
- • 24/7 local support
- • Regular feature updates
- • Customer success manager
- • Annual business reviews
- • Community & training
Immediate Opportunities
- • 3 waiting tenants (40+ users) ready to onboard
- • Existing relationships with SIP providers
- • Referral network of debt collection agencies
Growth Projections
- • Month 1-3: Onboard initial 3 tenants
- • Month 4-6: Expand to 10+ tenants
- • Month 7-12: Scale to 50+ tenants
Risk Assessment
Identifying, mitigating, and managing risks
Technical Risks
- Risk: PBX integration fails
- Mitigation: ICTPBX tested, VitalPBX backup plan
- Risk: VPS resource constraints
- Mitigation: Upgrade to 8GB RAM after investment
Financial Risks
- Risk: Monthly hosting costs
- Mitigation: R829/mo VPS covered by 1 tenant
- Risk: SIP usage costs
- Mitigation: Prepaid tenant billing, 0.16-0.50/min rates
Market Risks
- Risk: Competition from international CRMs
- Mitigation: Local focus, POPIA compliance, local support
- Risk: Slow customer adoption
- Mitigation: Free trials, 3 waiting tenants, referrals
Compliance Risks
- Risk: POPIA non-compliance
- Mitigation: Built-in consent tracking, encryption, audits
- Risk: Data breach
- Mitigation: Encryption, South African hosting, regular security reviews
All identified risks have clear mitigation strategies in place.
The Team
The people behind Acureit Solution
Mushe Ntshauba
Director & Founder
AcureitWebHosts (Pty) Ltd
Visionary behind the Acureit CRM SYSTEM. Leads product strategy, business development, and overall company direction. Passionate about building South African technology solutions.
Technical Lead
Full-Stack Developer
TBD
Oversees system architecture, database design, API development, and PBX integration. Ensures the platform is scalable, secure, and reliable.
Support Team
Customer Success
TBD
Provides 24/7 local support to tenants and end-users. Handles onboarding, training, and ongoing customer success to ensure retention.
We are actively seeking to expand the team with the investment raised.
SIP Provider Details
Abacus Telecomm – South African Carrier
📞 SIP Credentials
- Telephone Number: 0100146730
- SIP Username: 27100146730
- Authentication Name: 27100146730
- Registration Server: abacustelecomm.co.za
- Transport: UDP
- Port: 5060
- Registration Type: DNS-SRV
📞 DID Details
- DID Range: 0100146731 - 0100146739
- Total DIDs: 9
- Extensions: 6730–6739
- Type: Four-digit extensions
- Status: Active
Each tenant can be assigned their own DID from this range.
📊 Call Rates (Excl. VAT) – Pure Per-Second Billing
| Minutes | Telkom Landline | Sharecable 086 | Mobile Operators | Other VoIP | On Network |
|---|---|---|---|---|---|
| 1 - 1,000 | R0.24 | R0.30 | R0.50 | R0.40 | R0.00 |
| 1,001 - 5,000 | R0.22 | R0.28 | R0.40 | R0.38 | R0.00 |
| 5,001 - 10,000 | R0.18 | R0.27 | R0.35 | R0.36 | R0.00 |
| 10,000+ | R0.16 | R0.25 | R0.30 | R0.34 | R0.00 |
• No minimum billing • All calls must originate and terminate in South Africa • CLI manipulation will not be tolerated
Competitive rates compared to MTN, Vodacom, and Vox wholesale offerings.
VPS & Hosting Costs
Infrastructure budget breakdown
🖥️ Current VPS (Epyc VPS 1)
- Plan: Linux Epyc VPS 1
- CPU: 1 vCPU Core
- Memory: 2 GB DDR5
- Storage: 50 GB NVMe
- Network: 500 Mbps
- OS: Debian 12
- Cost: R209.00/mo
Server: crm.acureitsolution.co.za
Billing: 01/07/2026 - 31/07/2026
🚀 Recommended VPS (After Investment)
- Plan: Linux Epyc VPS 3
- CPU: 4 vCPU Cores
- Memory: 8 GB DDR5
- Storage: 200 GB NVMe
- Network: 500 Mbps
- OS: Debian 12
- Cost: R829.00/mo
Required for multi-tenant PBX with 40+ users
📆 Monthly & Annual Infrastructure Costs
SIP usage is pay-as-you-use – billed separately based on tenant activity.
The Vision & The Ask
What We Need – What You Get
What We Need
- • Investment to complete the final integration
- • Provision upgraded VPS (Epyc VPS 3 – R829/mo)
- • Integrate carrier-grade PBX (ICTPBX)
- • Onboard 3 waiting tenants (40+ users)
- • Go-to-market launch
What You Get
- ✓ Equity stake in a growing SaaS platform
- ✓ Revenue share from subscriptions
- ✓ Access to a multi-tenant platform with 99% completion
- ✓ South African market with clear demand
- ✓ Immediate revenue from waiting tenants
We are ready to launch. The market is waiting.
Let's build the future of multi-tenant CRM together.
Contact
Acureit Solution
CRM SYSTEM – Investor Relations
Email: info@acureitsolution.co.za
Website: acureitsolution.co.za
July 2026
AcureitWebHosts (Pty) Ltd | Reg: 2024/164044/07